Meet Our Team

William Kohn

Florida Health Agency, CEO

About Bill

William Kohn is a former resident of Chicago and later Avon, CT before settling in Lighthouse Point in 2008. During the Vietnam era, he served in the US Army for almost 5 years, most of that time in Germany. He has a masters of engineering from the University of Illinois where he majored in energy engineering.

After four years as an engineer, William moved to the world of investments where he worked at Merrill Lynch and Oppenheimer for four years. In 1986 he moved to Connecticut where he was a principal at Micro Engineering Solutions until 2000. After a stint as a restaurant owner (something he recommends trying if you want to quickly lose an extra million or so), he renewed his focus in investments and ultimately in health insurance in 2005.

Priscilla Ribeiro

Health Insurance Agent
Speaks Portuguese and English

About Pricilla

Priscilla Ribeiro was born in Rio De Janeiro Brazil and moved to Florida in 1994.

She holds a bachelor’s degree in Computer Science. Priscilla is bilingual speaking both English and Portuguese.

Priscilla has successfully served as an executive assistant/manager with various companies in South Florida. She excels in organizational management, ability to tackle projects that result in efficiency, and ultimately creates greater profitability.

Priscilla is the team leader of Florida Health Agency’s Brazil team. She loves helping Brazilian clients understand the differences of health insurance in the United States versus what they were used to in Brazil. Helping others is a passion of hers that also extends to her service in the community. She is active in her local church and serves as the Vice president of the Chorus Booster club at her daughters’ school. She has a passion for global mission projects and travel.

She is happily married and has two daughters.

Gabriel Moll

Health Insurance Agent
Speaks Portuguese and English

About Gabriel

Gabriel was born in Rio Grande Do Sul, Brazil. He relocated to South Florida in 2012.

He is pursuing a bachelor’s degree in business administration.

His career has revolved around helping people. His areas of expertise are vast and include marketing, sales, event planning, diet coaching, and IT solutions.

When he is not serving customers, he loves cooking and working out at the gym.

Gabriel is a key player to the Florida Health Agency Brazil Team and is excited to continue to use his passion for helping people by providing exceptional service to the Brazilian community. He understands the differences between health insurance in Brazil and in the Unites States and is excited to help families gain the health coverage they need.

Gio Sartor

Health Insurance Agent
Speaks Portuguese and English

About Gio

Gio was born and raised in Rio Grande do Sul, Brazil. She also lived in Canada for 4 years before making the drastic move from the cold regions to the heat of South Florida and then got married. In Brazil she worked for 18 years organizing large corporate events.

Gio loves to travel, has a passion for organization and is very detail-oriented.

As a key team member of Florida Health Agency, she serves as an agent, project manager and customer support specialist. She is bilingual and speaks both English and Portuguese. With that gift she is able to tremendously help both our English speaking clients and our Brazilian community.

Gio has a kind heart which makes client satisfaction her greatest reward. She goes out of her way to help, knowing that when a client is happy with her service, it makes her day complete.

Carlota Delgado

Carlota Delgado

Health Insurance Agent
Speaks English, Spanish, Portuguese and French

About Carlota

Carlota Delgado was born in Havana, Cuba and moved to the United States in 1960.

She grew up in New York City and earned a Bachelor of Science in Finance from New York University. Carlota moved to Florida in 1992 and speaks English, Spanish, Portuguese and French.

Carlota is a Registered Investment Advisor with over 35 years of experience in Banking and Financial Services, and has held her health insurance license since 2001. She is passionate about helping her clients achieve their financial goals while, at the same time, protecting what is important to them by putting together individually tailored financial strategies. Understanding health insurance and how it fits in with your overall financial strategy is extremely important. In addition to health insurance, Carlota can help you with questions about investments, wealth accumulation and management strategies, retirement and income strategies, and life and long-term care insurance strategies.

Her passion helping others extends to community service and financial educational seminars. She is a member and Treasurer of the Dania Beach Lions Club and has spearheaded events such as Back to School, providing school supplies for underprivileged children, and fundraising for Paws for Patriots that provides service and companion dogs to veterans.

Carlota truly believes that nobody cares how much you know until they know how much you care, and strives to give her clients the same service that she would want given to her own family members.

Lee Armfield

Florida Health Agency, COO

About Lee

Lee Armfield possesses over 35 years of experience as a member of a primary group of entrepreneurial managers who are credited with establishing the largest newsletter publishing enterprise in North America.

His areas of expertise include working closely with start-ups, mid-stage ventures, business cloning, business valuation and sale, and operational/developmental strategies for non-profits.

Lee thoroughly enjoys mentoring individuals and coaching them on marketing strategies and operational systems that he has developed. His desire is to assist organizations and individuals in achieving maximum results.

He is passionate about giving back to his community and serves as a board member and chairman of several international not-for-profit organizations, Lee is also certified as an international teacher/counselor.

Lee is married to his sweetheart of 49 years, has three children, and nine grandchildren.

Lee is a partner at Florida Health Agency and is passionate about creating the systems and organizational management that have allowed Florida Health Agency to become the premier resource for health insurance in Florida.

Sonia Spence

Customer Service Supervisor
Speaks English

About Sonia

Sonia Spence was born in Jamaica. She is an English speaker that has been working with customer service since 2007. As a Customer Service Representative at Florida Health Agency since 2015, she has been specializing in supporting the Brazilian, Spanish, Haitian community and Americans with both Medicare and ACA Health Insurance.

A detail-oriented and patient person with the ability to really listen to customers, making sure their needs are being fulfilled, while also building a strong and long-term relationship with our clients. Sonia strengths are taking care of issues at the Marketplace on behalf of our clients. Sonia is also the final eye’s put to check every Medicare Advantage Plan or PDP Drug Application we take in. In addition, Sonia often assists clients with billing issues. She is a real team player. One of her best qualities is her bright smile solving the problems.

Mindy Pomerantz

Medicare and Medicaid Specialist
Speaks English

About Mindy

Mindy originates from Howard Beach, New York.

Mindy moved to Coral Springs, FL in 1994, where she has enjoyed raising her two children, being involved in her community, sharing her life with her husband, and her furry pets.

Mindy has worked with Florida health Agency for the last 5 years and specializes in helping customers navigate the confusing world of Medicare, Medicaid, and Health Insurance.

Her passion to help is a result of her own experiences navigating and understanding health insurance for her own family.

Today she loves serving Florida Health Agency’s customer by holding their hand through enrollment periods and answering the many questions that customers encounter as they choose the best plans to meet their specific needs.

In her spare time, she loves listening to the Beatles.

Her driving goal each day is to have every customer feel heard, cared for, and treated as if they were family.

Adrielly Ferraz

Customer Relations Specialist

Les Miller

Bookkeeping and Purchasing Specialist

Thaiza Peotta

Thaiza Peotta

Speaks Portuguese and English

About Thaiza

Thaíza Peotta is our creative writer and marketing specialist that helps Florida Health Agency connect with new and existing customers. She is a digital nomad aspirant. Her best skills include user experience design, inbound marketing, strategic planning and growth hacking. She loves creating different ways to serve people with information and sharing life experiences.

She was born in São Paulo, Brazil in 2000 and has lived in Florianópolis, Brazil since 2018. She’s also busy pursuing a bachelor’s degree in Information Science. Thaíza speaks English, Portuguese and Brazilian’s Sign Language.

When she’s away from the internet, she loves to discover new places and meet new people. Thaíza serves as toddler’s teacher and as event planner manager at Florianopolis House of Prayer, her local church.

Rafaela Alves Kwiatkowski

Rafaela Alves Kwiatkowski

Speaks Portuguese and English

About Rafaela

Rafaela Kwiatkowski (Rafa) is our IT programming specialist that helps Florida Health Agency create and configure their website and other software implementations for their staff, in addition to new and existing customers. Her expert skills include computer programming and digital platforms support. Plus she is always focused on learning more!

Rafa was born and lives in Santa Catarina, Brazil. She is pursuing a bachelor’s degree in Information Science in one of the biggest universities in Brazil. She speaks English, Portuguese, Spanish and a bit of French. She also has professional experience in start-ups and data driven environments.

As Featured In

This website and its contents are for informational purposes only. Nothing on the website should ever be used as a substitute for professional medical advice. You should always consult with your medical provider regarding diagnosis or treatment for a health condition, including decisions about the correct medication for your condition, as well as prior to undertaking any specific exercise or dietary routine.

Florida Health Agency is a licensed health insurance agency certified to sell Medicare products.
Medicare has neither reviewed nor endorsed this information.

Get In Touch

866-713-3267
English: 954-332-9768
Portuguese: 954-859-2602
Fax: 954-301-2282

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2211 East Sample Road Suite 101
Lighthouse Point, FL  33064

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Holly J.
Holly J.
18:30 20 Sep 21
Priscilla was amazing and so helpful! I was lost on how to obtain insurance and she knew exactly what I needed. Highly recommend!
Aimee F.
Aimee F.
21:25 15 Sep 21
Called in desperate need of assistance and direction. Priscila and Bill took our call and spent hours with us everyday thereafter working hard to make sure we were in the loop and up to date. This is our insurance place hands down from here on out!
Daniel D
Daniel D
17:40 02 Sep 21
Very helpful. Very Couteous. Very knowledgeable. Excellent Commicator.Timely. Most of all felt like he was serving me like he would like to be served. Thank you William.
Scott H.
Scott H.
15:16 31 Aug 21
Jack L.
Jack L.
23:02 27 Aug 21
Katie S.
Katie S.
18:29 24 Aug 21
Priscilla was wonderful in helping my husband get a health care plan. She made sure that we were happy and taken care of!
Heidi S.
Heidi S.
13:15 18 Aug 21
Brianna M.
Brianna M.
21:28 17 Aug 21
Elza T.
Elza T.
23:46 16 Aug 21
Desde o primeiro dia que falei com a Senhora Gio, me senti confortável e confiante de estar sendo atendida por uma excelente profissional!Muito obrigado Senhora Gio por ajudar-me a conseguir o plano que se adaptava às minhas condições financeiras!!⭐️⭐️⭐️⭐️⭐️
Cristina G.
Cristina G.
21:17 14 Aug 21
Gio is an excellent health insurance agent, answers your questions quickly and with great knowledge of what she does, I recommend her! Thanks Gio!
Cristiane S.
Cristiane S.
21:59 13 Aug 21
Priscilla is an excellent professional !!! 🙂
isabela F.
isabela F.
21:49 12 Aug 21
Priscila was very professional and knowledgeable! She helped me choose the perfect insurance plan for my family!
Martha P.
Martha P.
19:11 12 Aug 21
I love everything about FHA. Excellent customer service and availability. Gio is very enthusiastic and energetic and most importantly, she takes interest in what is best for my family.
Érica Souza de O.
Érica Souza de O.
03:12 12 Aug 21
Encantada com o atendimento da Gio, uma pessoa extremamente disposta a ajudar, profissional, pró ativa e muito atenciosa. Ela está de parabéns 👏🏻
David P.
David P.
20:36 11 Aug 21
My agent Bill has been excellent. Always knowledgeable, responsive and really knows how to find the best plans for the situation and budget.
Cyd G.
Cyd G.
19:52 11 Aug 21
Excelente atendimento, fui atendido pela agente Priscilla, sempre solícita em esclarendo todas minhas dúvidas!
Haysa R.
Haysa R.
20:22 10 Aug 21
A Priscila é uma profissional muito séria, super competente e que nós atende com muita excelência.
Salomon Z.
Salomon Z.
19:48 10 Aug 21
Bill is a great agent. He gave me advice on what I really need instead of what he wanted me to have.
Meneftha P.
Meneftha P.
19:04 10 Aug 21
Gio was very helpful in assisting me with selecting the best plan! Not only was she responsive and well informed, she was patient with me as I worked through my options. Gio made sure I was knowledgeable to help me make an informed decision. She was also very nice so that helped! Overall a great experience.
val C.
val C.
14:12 07 Aug 21
Silmara Baccaro L.
Silmara Baccaro L.
15:13 03 Aug 21
Excelente atendimento da Priscila!
Ana G.
Ana G.
14:05 03 Aug 21
Foi maravilhosa! Muito profissionalismo e excelência em todo momento! Gio foi fantástica!
Ellen C.
Ellen C.
17:43 02 Aug 21
Robson S.
Robson S.
19:42 31 Jul 21
Priscila Ribeiro foi super atenciosa, indico…👊🏻💪🏻
Patricia Barison V.
Patricia Barison V.
20:04 29 Jul 21
VANN C.
VANN C.
20:16 28 Jul 21
SUPER TOP PRISCILA IS BEST CUSTOMER SERVICE HELP ME IN EVERYTHING IM NERD HELPS A LOT THANKS PRICILA YOU ARE NUMBER 1 THE BEST
Gisel F.
Gisel F.
20:37 27 Jul 21
Pricilla was very professional, helpful, and very knowledgeable made getting health insurance stress free... I would recommend to my family and friends...
Lucca C.
Lucca C.
18:24 27 Jul 21
Adorei o atendimento da Gio! Ela é muito atenciosa e gentil! Me ajudou muito com o meu plano de saúde. Parabéns pelo trabalho!
Wildine Point Du J.
Wildine Point Du J.
17:56 27 Jul 21
Ms Priscilla was very very nice and helpful, I am glad I choose this location.
Chris B.
Chris B.
17:13 27 Jul 21
Gio Sartor was simply excellent! She explained everything in detail including, the various options. This helped us select the best plan for my Mother-In-Law. Gio was also very patient and kind as well in answering all of our questions. We’re deeply grateful!!
Sany O.
Sany O.
07:38 27 Jul 21
Mr William Kohn and Sonia are the absolute best. They’re definitely 5-star rated and I would give them one hundred stars if I could! They always return my calls in a matter of minutes and are always willing to help me with whatever I need. Together Bill and Sonia make an outstanding team. I have no words to thank them for their attention and care. This is the best place to help you with your health insurance and I strongly recommend Mr Kohn and Florida Health Agency.
Ss D
Ss D
22:02 23 Jul 21
Bill is phenomenal. Very caring, prompt in responding, thoroughly understanding the requirements and providing recommendations.
next L.
next L.
20:31 23 Jul 21
I spoke witch Pricscilla and she did a great Job of explaining me the different options for my health insurance and she helped me find a plan that meets my financial situation. She made things very easy for me and she was very polite which I really appreciate.
Lorena R.
Lorena R.
21:05 21 Jul 21
Melanie Keegan F.
Melanie Keegan F.
15:31 20 Jul 21
Bill made this process so much easier. His advice was invaluable, when deciding between insurance plans. Thank you!
Jackie R.
Jackie R.
15:15 20 Jul 21
Our agent, William Kohn, was extremely knowledgeable and responsive to all questions. He helped us navigate a wide array of resources to find the plan that worked best for us. Highly recommend!
Vanderlei B.
Vanderlei B.
02:26 20 Jul 21
Atendimento excelente, profissionais super qualificados e dispostos a tirar todas as nossas dúvidas! Super indico, e eu minha esposa ficamos muito satisfeitos.
Jumbo S.
Jumbo S.
21:34 16 Jul 21
After looking at health insurance on my own I realized I needed help. So many choices with similar names! It became very confusing fast. I call Gio and she was amazing in her knowledge and helped find what I needed. She has saved me thousands of dollars over the next year and I have recommended her to several friends already. She works for a very helpful company.
Mo Z.
Mo Z.
21:34 15 Jul 21
Gio was very helpful with my healthcare plan search. I highly recommend Florida Health Agency! Excellent, friendly service.
roseli P.
roseli P.
00:35 03 Jul 21
Very grateful for Priscilla Ribeiro's serviceFlorida Health Agency
Adriana S.
Adriana S.
20:23 30 Jun 21
Mari S
Mari S
15:58 30 Jun 21
A experiência da empresa tem sido uma das melhores em termos de planos de saúde. Minha família está muito feliz e satisfeita com o desempenho em nos ajudar com os planos. Nosso agradecimento especial ao Agente Gio Sartor.🙏🏻❤️
Hodge A.
Hodge A.
21:06 22 Jun 21
Explain things well very helpful and makes the process smooth I like working with William kohn and gio sartor very helpful .
Seçil A.
Seçil A.
17:34 22 Jun 21
Rejane R.
Rejane R.
15:11 22 Jun 21
Patrícia A.
Patrícia A.
23:15 21 Jun 21
Nicholas C.
Nicholas C.
15:32 17 Jun 21
Priscila was outstanding . Very professional and extremely helpful. We learned a lot with her and would highly recommend her to family & friends .Maria Regina Carollo
JOAO PAULO C.
JOAO PAULO C.
22:54 16 Jun 21
Fomos muito bem recebidos num escritório muito elegante.A nossa agente Priscila foi muito simpática, atenciosa e incansável. Uma profissional espetacular, muito competente e com um vasto conhecimento no seu campo de trabalho. Nos tirou todas as dúvidas e nos explicou minuciosamente todas as opções disponíveis.Saímos de lá seguros e confiantes que fizemos a melhor escolha. Vou indicar com certeza para meus familiares e amigos. Muito obrigada.
Jeff G.
Jeff G.
18:00 11 Jun 21
Bill is super knowledgeable and the kind of businessman and professional I wish everyone was. He went way beyond to provide me with incredible attention to detail and service despite the fact that I am just one individual. I felt that every person is vitally important and that he only has one speed: deluxe service and fast response.I would recommend him without reservation to anyone!
Nelson S.
Nelson S.
17:36 10 Jun 21
Office was very professional
Elizete T.
Elizete T.
17:35 09 Jun 21
Otima, principalmente com ajuda, atenção e rapidez da Priscila, inclusive quero agradecê-la por sempre que preciso de algo ela está pronta a ajudar!!!! Ótima profissional
LE Painting & S.
LE Painting & S.
02:13 08 Jun 21
Bill is very professional, knows everything about insurance and helped a lot get things done!He added my son and my premium was decreased, really amazing! Thanks a lot we really appreciate!!!
CARING PROFESSIONAL HEALTH C.
CARING PROFESSIONAL HEALTH C.
20:23 07 Jun 21
Kathleen C.
Kathleen C.
16:53 04 Jun 21
My husband and I were very pleased with Wiiliam’s knowledge and service. He is definitely 5-star rated. Highly recommend!Kathleen Cohn
Aubrey K.
Aubrey K.
15:14 29 May 21
William Kohn is a true professional, polite, knowledgable and efficient. He answered all my questions, made sure I understood all the options available and explained the differences in each of the health insurance policies.It will be a pleasure knowing that anyone I recommend him too will be treated with honor and respect.Thank you William Kohn for all you did for me to get health insurance for my daughter.
Robert S.
Robert S.
01:31 16 May 21
I strongly recommend Mr Kohn and Florida Health Agency. He was extremely knowledgeable about health insurance and provided invaluable information, options and assistance. He was very responsive to our questions and attentive to our needs.Thank you so much.
Fit S.
Fit S.
18:31 06 May 21
Happy Family E.
Happy Family E.
16:42 06 May 21
Donna D.
Donna D.
13:30 29 Apr 21
Mr William Kohn is the absolute best! In all my years of dealing with insurance agents I've never had anyone to explain a policy in it's entirety with such simplicity to which a child would be able to comprehend. I know he was God sent! He found a policy that is suitable for me & I'm completely satisfied thus I highly recommend Florida Health Agency!!!!
ashley w
ashley w
20:26 26 Apr 21
Bill was wonderful to work with and was able to save us money and get us better plans. I highly recommend contacting him for health insurance needs or questions.
Jeffrey M.
Jeffrey M.
15:59 23 Apr 21
hacho L.
hacho L.
01:02 21 Apr 21
Mr. Bill Kohan was great! He took the time to explain everything in detail. Thank you very much!Viviana Diaz
Srdjan S.
Srdjan S.
19:16 08 Apr 21
Bill was very kind and responsive. He knew exactly the plan we are eligible for and the process to get the plan was fast and painless. I strongly recommend Bill to others.
James C
James C
18:00 29 Mar 21
Inna P.
Inna P.
16:16 15 Mar 21
Great service ! Bill is great ! He was able to help me find insurance that would be accepted by all of my doctors and it would not break us financially. He is very detailed and explained everything we had questions about .
Paul M.
Paul M.
15:02 15 Mar 21
Always takes care of whatever is needed timely and very efficiently.Would never deal with anyone else to handle my Healthcare needs.Bill Chohen is tremendous 👏
daryll V.
daryll V.
19:40 10 Mar 21
Crashing Waves P.
Crashing Waves P.
17:59 09 Mar 21
Bill was a tremendous help with establishing our coverage. navigating through the world of health insurance has always been very intimidating for me. I am thankful to have had his assistance and would highly recommend his services!
Hallie R.
Hallie R.
21:51 02 Mar 21
Best experience I’ve ever had with an insurance agent. Listened to what we needed as a family and made sure we got the correct plan. Took his time with us and went through everything. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Ruth W.
Ruth W.
13:50 27 Feb 21
lil M.
lil M.
22:18 21 Feb 21
Jennifer D.
Jennifer D.
22:48 06 Jan 21
William Kohn is absolutely the BEST insurance agent out there. He does his best to find exactly what you are looking for. He is professional and extremely knowledgeable about all the insurance plans from many different providers. He will walk you through all the necessary steps to make sure everything is done the right way. Thank you for you help.
Christea B.
Christea B.
22:26 02 Dec 20
Trying to choose the best insurance plan can be a daunting task. I am so pleased I chose Florida Health Agency to assist me. I have the perfect health plan for myself. William (Bill) Kohn was patient, highly knowledgeable and led me to the ideal policy based on my own health circumstances. Mindy was wonderful, warm and professional and available to answer all your questions. You are in excellent hands with this company!
Karina C.
Karina C.
19:06 27 Oct 20
I really recommend this company. I was very well attended and most importantly, Gio's feedback was and is still being exemplary. Thank you very much for assisting me in choosing my health plan.Karina Criscoullo
marie C.
marie C.
18:00 17 Oct 20
Ryan H.
Ryan H.
18:16 15 Oct 20
Laura V.
Laura V.
14:58 15 Oct 20
Gabriel was awesome, he helped me with lower rates and better insurance.
Salvatore C.
Salvatore C.
13:20 15 Oct 20
Priscilla is awsome agent she answer all my questions very patiently
Joannie B.
Joannie B.
12:54 14 Oct 20
Kevin M.
Kevin M.
14:48 07 Oct 20
John V.
John V.
20:40 23 Sep 20
This company has a culture of caring about their customers. I could see that from my first conversation with William. Something that is hard to find in the world we live in today. William and Sonia delivered incredible service. They definitely earned my business for my future health insurance needs.
Elliott B.
Elliott B.
20:05 03 Sep 20
Agent Priscilla has been more than competent in making sure her clients have all their documents in good standing order. In spite of multiple procrastinations on my end, she faithfully and patiently followed up with me until 24 hours of my deadline. Her professionalism speaks volumes and as a business owner myself, I know her employer must be proud having such a star employee.
Ruth M.
Ruth M.
19:12 21 Aug 20
Priscilla was very helpful in answering all my questions and getting me the best policy for my budget. Thank you
sahyli M.
sahyli M.
03:15 30 Jul 20
Sonia and William are a great team of professionals. They are extremely helpful. I am very happy with the help and direction I have gotten from them.
Freda E.
Freda E.
20:12 17 Jul 20
Caring, kind, dedicated and very professional!
Geisa A.
Geisa A.
17:35 13 Jul 20
Wendy V
Wendy V
20:51 26 Jun 20
Priscilla is very informative, professional and caring! The best insurance agent!
Karolina Bertoloni S.
Karolina Bertoloni S.
19:49 26 Jun 20
Priscila is awesome!! I’m so glad I found her to help me with my insurance needs... I totally recommend her!!!
George M.
George M.
21:14 24 Jun 20
Kate
Kate
18:44 02 Jun 20
I was very impressed with Pricilla Ribeiro and her willingness to find me a great policy at a great price! She is professional and so nice to work with. I highly recommend you call her!
Michelle S.
Michelle S.
17:40 24 May 20
Bill is AWESOME!! I had placed so many errors on my obamacare application and had gotten denied. Everyone knows healthcare in America is soo evil and conniving but this company shows compassion and helps you get the best plan possible!! The heathcare plan we got cost pennies on the dollar and everything was amazing!!! Bill is AMAZING!!!!
Ricardo A.
Ricardo A.
17:39 24 May 20
Bill was awesome !!! He helped my wife and I find great healthcare at a great price. Would recommend 10/10 wish I could rate more than 5 stars.
Jorge B.
Jorge B.
23:54 23 Apr 20
Janet G.
Janet G.
16:38 23 Apr 20
Thank you Sonia for helping me today, I really appreciate the kind and prompt response and results oriented service that Sonia provides. Bill was quick to call me back and follow up on my inquiry. Together Sonia and Bill make an outstanding team. I refer them to my friends and family whenever possible and will continue to spread the word.
Amit B.
Amit B.
19:06 17 Apr 20
The representative that helped me was Sonia.She is very professional and kind, she solve my problem fast and explain me everything that she is doing.Thank you.
Julian E.
Julian E.
16:50 01 Apr 20
janne Z.
janne Z.
01:31 01 Apr 20
Jerome P.
Jerome P.
11:41 31 Mar 20
Mindy was absolutely at the top of her game when settling a recent issue I had with Aetna Enrollment. While remaining completely professional, her persistance and perseverance solved the issue to my satisfaction. She remained with my wife and me, along with various Aetna reps, on the phone for over one and a half hours. Even then, the final decision was postponed for two days afterwards. Mindy was right at it again two days later, and the Aetna "complaint department" representative agreed with our contention that an error had been made on their part. A big "thank you" to Mindy and the Florida Health Agency.Jerry Pascuzzi
gordon J.
gordon J.
19:07 30 Mar 20
Was the best treatment I'm very grateful
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