PRIVACY POLICY

I. Introduction:
As a current customer of Florida Health Agency, Inc., we would like to take this opportunity to both thank you for your business and to share with you the importance our agency places upon protecting the privacy of information we gather from you in accordance with applicable state and federal laws. If more that one customer name is shown on the policy, this notice has gone to the first Named Insured on the policy.

Florida Health Agency is a member of the financial services industry and, as such, our agency has been and continues to be subject to federal and state privacy laws regarding the collection and exchange of your information. The following is Florida Health Agency’s privacy policy regarding the customer information we collect. Contained in this privacy policy you will find (1) an explanation of the types of information Florida Health Agency collects from our clients and the means used to collect such information, (2) an explanation of how Florida Health Agency shares the information collected from our clients, and (3) an explanation of how Florida Health Agency protects client information.

II. Information we collect and the means used to collect:
Florida Health Agency collects information about our customers that is necessary to provide those services usual and customary to Independent Insurance Agents. Florida Health Agency collects this necessary information from the following sources:

• Information we receive from you may include, but is not limited to, your name, address, date of birth, telephone number, driver’s license number, social security number, length of employment, gender, marital status, prior insurance information and residency/citizenship status of you and your family members.
• Information about our clients’ transactions with us or the insurance carriers we represent which may include, but is not limited to, claims and payment history.

To collect customer information from the above-stated sources, Florida Health Agency may use the following means of communication to gather information: written, in-person, telephone, facsimile, electronically, and online.

III. How we share client information with non-affiliated third parties:

We don’t share information about our customers or former customers with non-affiliated third parties other than as permitted or required by law. For example, Florida Health Agency may share all of the information listed above with non-affiliated third parties for, including but not limited to, the following reasons:

• Information that is necessary to service or process the insurance needs of our clients, in a manner that is consistent with the usual and customary services provided by Independent Insurance Agents. Such usual and customary services or processes provided by Florida Health Agency to its customers include but are not limited to underwriting, shopping the renewal, rating, placement, and providing quotes for insurance that is germane to the coverage the customer places with our agency.
• Information that is necessary to protect the confidentiality or security of our client’s records.
• Information that is necessary to resolve client disputes or inquiries.
• Information that is required by individuals or entities who are assessing our legal compliance.
• Information that is required for Florida Health Agency to comply with the law.
• To an actuarial or research organization for the purpose of conducting actuarial or research studies.
• Information that is necessary to protect against or prevent fraud, unauthorized transactions, claims, or other liability.

IV. How we share client information with affiliated parties:
We do not share client information with any affiliate.

V. Our practices regarding information confidentiality and security:
We maintain physical, electronic, and procedural safeguards to guard your information. These safeguards include but are not limited to the following;

• We restrict access to nonpublic personal information about our clients and former clients to those employees who need to know that information in order to assist in providing services or products to the customer.
• We will punish any employees who impermissibly share client information.
• We use a secure Internet and e-mail provider to protect the confidentiality of electronic communications.

Florida Health Agency appreciates your business and in order to continue building upon that relationship, we believe it is necessary, not only from a legal standpoint but also as a sound business practice that our customers understand the care our agency uses in handling your information. Florida Health Agency will continue to monitor the effectiveness of this privacy policy.

For information on how to file a complaint go to floridahealthagency.com.

Our goal is to inform consumers of the options they have in purchasing insurance. We take precautions to protect personally identifiable information we gathered to provide these options. If you believe your personal information has been compromised through our efforts you can file complaints as follows:

Florida Health Agency, Inc
2211 E Sample Road
Suite 103
Lighthouse Point, FL 33064

OR email to: william.b.kohn@floridahealthagency.com

To file a complaint regarding Health Insurance Marketplace Medicare & Medicaid Services contact:

Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information & Insurance Oversight (CCIIO)
Attn: Office of the Director, Room 739H, 200 Independence Avenue, SW Washington, DC 20201