PRIVACY POLICY

I. Introduction:
As a current customer of Florida Health Agency, Inc., we would like to take this opportunity to both thank you for your business and to share with you the importance our agency places upon protecting the privacy of information we gather from you in accordance with applicable state and federal laws. If more that one customer name is shown on the policy, this notice has gone to the first Named Insured on the policy.

Florida Health Agency is a member of the financial services industry and, as such, our agency has been and continues to be subject to federal and state privacy laws regarding the collection and exchange of your information. The following is Florida Health Agency’s privacy policy regarding the customer information we collect. Contained in this privacy policy you will find (1) an explanation of the types of information Florida Health Agency collects from our clients and the means used to collect such information, (2) an explanation of how Florida Health Agency shares the information collected from our clients, and (3) an explanation of how Florida Health Agency protects client information.

II. Information we collect and the means used to collect:
Florida Health Agency collects information about our customers that is necessary to provide those services usual and customary to Independent Insurance Agents. Florida Health Agency collects this necessary information from the following sources:

  • Information we receive from you may include, but is not limited to, your name, address, date of birth, telephone number, driver’s license number, social security number, length of employment, gender, marital status, prior insurance information and residency/citizenship status of you and your family members.
  • Information about our clients’ transactions with us or the insurance carriers we represent which may include, but is not limited to, claims and payment history.

To collect customer information from the above-stated sources, Florida Health Agency may use the following means of communication to gather information: written, in-person, telephone, facsimile, electronically, and online.

III. How we share client information with non-affiliated third parties:

We don’t share information about our customers or former customers with non-affiliated third parties other than as permitted or required by law. For example, Florida Health Agency may share all of the information listed above with non-affiliated third parties for, including but not limited to, the following reasons:

  • Information that is necessary to service or process the insurance needs of our clients, in a manner that is consistent with the usual and customary services provided by Independent Insurance Agents. Such usual and customary services or processes provided by Florida Health Agency to its customers include but are not limited to underwriting, shopping the renewal, rating, placement, and providing quotes for insurance that is germane to the coverage the customer places with our agency.
  • Information that is necessary to protect the confidentiality or security of our client’s records.
  • Information that is necessary to resolve client disputes or inquiries.
  • Information that is required by individuals or entities who are assessing our legal compliance.
  • Information that is required for Florida Health Agency to comply with the law.
  • To an actuarial or research organization for the purpose of conducting actuarial or research studies.
  • Information that is necessary to protect against or prevent fraud, unauthorized transactions, claims, or other liability.

IV. How we share client information with affiliated parties:
We do not share client information with any affiliate.

V. Our practices regarding information confidentiality and security:
We maintain physical, electronic, and procedural safeguards to guard your information. These safeguards include but are not limited to the following;

  • We restrict access to nonpublic personal information about our clients and former clients to those employees who need to know that information in order to assist in providing services or products to the customer.
  • We will punish any employees who impermissibly share client information.
  • We use a secure Internet and e-mail provider to protect the confidentiality of electronic communications.

Florida Health Agency appreciates your business and in order to continue building upon that relationship, we believe it is necessary, not only from a legal standpoint but also as a sound business practice that our customers understand the care our agency uses in handling your information. Florida Health Agency will continue to monitor the effectiveness of this privacy policy.

For information on how to file a complaint go to floridahealthagency.com.

Our goal is to inform consumers of the options they have in purchasing insurance. We take precautions to protect personally identifiable information we gathered to provide these options. If you believe your personal information has been compromised through our efforts you can file complaints as follows:

Florida Health Agency, Inc
2211 E Sample Road
Suite 103
Lighthouse Point, FL 33064

OR email to: william.b.kohn@floridahealthagency.com

To file a complaint regarding Health Insurance Marketplace Medicare & Medicaid Services contact:

Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information & Insurance Oversight (CCIIO)
Attn: Office of the Director, Room 739H, 200 Independence Avenue, SW Washington, DC 20201

Get In Touch

866-713-3267
English: 954-332-9768
Portuguese: 954-859-2602
Fax: 954-301-2282

See More

Individual Plans
Group Plans
HSA Plans
Medicare 
Resources

Come On In

2211 East Sample Road Suite 101
Lighthouse Point, FL  33064

Follow Us

Facebook Twitter Google LinkedIn Yelp Angie's List

Email Us

Eli P.
Eli P.
22:05 01 Dec 21
wilmacsmith
wilmacsmith
17:04 29 Nov 21
Rozi T.
Rozi T.
23:10 24 Nov 21
Fui atendida na Flórida Health Agency pela Gio Sartor, que atendimento incrível, super professional, extremamente competente, atenciosa, e ao mesmo tempo carinhosa!! Sai de lá tão feliz e satisfeita, super indico!
candi G.
candi G.
23:25 23 Nov 21
Gracias por la ayuda brindada para poder coger nuestra cobertura medica que mas se adapte a nuestra nesecidades a sido muy amable en responder todas nuestra dudas muchas gracias
MCristina A.
MCristina A.
20:17 22 Nov 21
Metro C.
Metro C.
22:48 20 Nov 21
Muito Bom è ecelente estou satisfeita com o atendemento da Gil
Sandra N.
Sandra N.
00:25 20 Nov 21
Katarina K.
Katarina K.
02:09 18 Nov 21
My family’s situation with insurance is complicated and before calling Florida Health Agency I had already lost hope of finding a plan for our case but after one long call, Priscilla Ribeiro found the best insurance coverage satisfying everything my family needs. The best service I’ve ever received. Very understanding, professional and helpful. Thank you!
Rosie M.
Rosie M.
18:59 13 Nov 21
Gio Sartor,she's the best ♡♡♡
Adriana S.
Adriana S.
19:15 11 Nov 21
armen G.
armen G.
15:39 11 Nov 21
Gio was very helpful and attentive. She made the process much less painless.
Stacy S.
Stacy S.
19:20 10 Nov 21
Working with Bill Kohn made this process so much easier for me. He was extremely professional and kind when I had a million questions. I would recommend him for sure!
Hodge A.
Hodge A.
16:52 09 Nov 21
Explain things well very helpful and makes the process smooth I like working with William kohn and gio sartor very helpful . Gio sartor goes out the way to make sure you are covered and everything is in order .she's really good at what she does very outgoing person and great personality.
Eduarda M.
Eduarda M.
00:12 09 Nov 21
Mark C.
Mark C.
22:45 07 Nov 21
Fantastic, top notch experience working with William Kohn. He has comprehensive knowledge of the medical insurance industry and the innumerable plans available. Could not have found the optimum plan for my family without him.
Cynara S.
Cynara S.
15:57 07 Nov 21
Eu recomendo demais o Florida Health Agency, especialmente minha agente Gio Sartor, uma mulher maravilhosa, super atenciosa, super ágil com relação a responder todas as minhas perguntas pessoalmente e via Whatsapp, e olhe que eu tive muitassssss perguntas. A Gio Sartor me ajudou a escolher o plano perfeito para mim (planos de saúde, visão e odontológico). Ela é muito paciente e respondeu com clareza todas as minhas perguntas, ficou comigo umas duas horas escolhendo e respondendo minhas perguntas no escritório dela. Dias depois que escolhi meus planos com a ajuda dela, ela ainda ficou me esclarendo via whatsapp e telefone mais algumas dúvidas que tive durante mais alguns dias. Eu não poderia ficar mais feliz com a escolha que fiz de fechar meus planos com essa agência. Recomendo demais! Cynara (Novembro 2021).
Erika B.
Erika B.
22:18 03 Nov 21
I would like to say that Gio Sartor is a amazing agent. She is always ready to respond to us and provide any necessary support.
josie M.
josie M.
16:56 03 Nov 21
Gostaria muito de atendimento ótima atendente
George M.
George M.
21:11 02 Nov 21
To whom it may concern -Bill Kohn is the upmost professional and has been instrumental in landing the perfect health insurance for my well being. He’s been methodical and articulate in explaining all options leaving no stone unturned. It’s been such a great pleasure to work with Bill and knowing I can always count on him to navigate any questions I may have with current and future plan coverage. Bill is truly the best in the health insurance business!! Sincerely George Malave
tulio O.
tulio O.
17:23 02 Nov 21
Geruza S.
Geruza S.
01:14 02 Nov 21
Sfalsin T.
Sfalsin T.
00:21 02 Nov 21
Susan C.
Susan C.
20:08 30 Oct 21
Viviane S.
Viviane S.
00:06 30 Oct 21
A Gio foi espetacular em me ajudar a encontrar o melhor plano para mim. Sempre muito atenciosa e profissional. Encontrar um plano de saúde correto pra você pode ser muito complicado e demorado, e a Gio fez questão de saber se eu estava entendendo tudo e se estava dentro do que eu estava procurando. E quando o processo terminou, ela fez questão de verificar se estava tudo correto e a aplicação finalizou. Profissional super competente.🙌🙌🙌
Megan P.
Megan P.
21:44 29 Oct 21
Diane R.
Diane R.
19:13 28 Oct 21
I was so nervous about selecting my first Medicare and drug plan. The staff at Florida Health Agency was very helpful, but William was amazingly patient, knowledgeable,and kind. I've sent friends and relatives to him as well.
Angie C.
Angie C.
18:10 25 Oct 21
Absolutely amazing office. They really know what they are doing!! William is a master!! Highly recommended!!!
Claudia M.
Claudia M.
01:20 16 Oct 21
Loved to deal with Gio. She understood my needs and got me the plan that best suited me and my husband. She is attentive and caring. Thank you Gio for the great service!
Bill P.
Bill P.
20:56 15 Oct 21
WTH is the Right insurance?Its SO confusing!!I don't have the expertise or the time to thoroughly and accurately evaluate all the companies to figure out which is best for me.Thank God a good friend told me about Florida Health Agency and William Kohn!Not only do they continue to find the Best Medicare plan for me (reviewed every year), but they even helped out my wife who is not yet eligible for Medicare, is Brazilian and they even have other agents that speak Portuguese to make her communication crystal clear.I don't know what I'd do without their help!! I sleep well at night, now!!!
Hector Q.
Hector Q.
17:42 15 Oct 21
Priscilla Ribeiro is super professional and very educated regarding health Insurance coverage. We are 100% satisfied with her service and help through out our health insurance application.
Rama S.
Rama S.
12:09 13 Oct 21
I have had Mr. Khon for the past 5 years or so. Takes care of my healthcare automatically. I never had any problems with him or his staff. A super good person who renders professional care.
Irani G.
Irani G.
16:07 04 Oct 21
Rachel A.
Rachel A.
18:14 28 Sep 21
Holly J.
Holly J.
18:30 20 Sep 21
Priscilla was amazing and so helpful! I was lost on how to obtain insurance and she knew exactly what I needed. Highly recommend!
Aimee F.
Aimee F.
21:25 15 Sep 21
Called in desperate need of assistance and direction. Priscila and Bill took our call and spent hours with us everyday thereafter working hard to make sure we were in the loop and up to date. This is our insurance place hands down from here on out!
Daniel D
Daniel D
17:40 02 Sep 21
Very helpful. Very Couteous. Very knowledgeable. Excellent Commicator.Timely. Most of all felt like he was serving me like he would like to be served. Thank you William.
Scott H.
Scott H.
15:16 31 Aug 21
Jack L.
Jack L.
23:02 27 Aug 21
Katie S.
Katie S.
18:29 24 Aug 21
Priscilla was wonderful in helping my husband get a health care plan. She made sure that we were happy and taken care of!
Heidi S.
Heidi S.
13:15 18 Aug 21
Brianna M.
Brianna M.
21:28 17 Aug 21
Elza T.
Elza T.
23:46 16 Aug 21
Desde o primeiro dia que falei com a Senhora Gio, me senti confortável e confiante de estar sendo atendida por uma excelente profissional!Muito obrigado Senhora Gio por ajudar-me a conseguir o plano que se adaptava às minhas condições financeiras!!⭐️⭐️⭐️⭐️⭐️
Cristina G.
Cristina G.
21:17 14 Aug 21
Gio is an excellent health insurance agent, answers your questions quickly and with great knowledge of what she does, I recommend her! Thanks Gio!
Cristiane S.
Cristiane S.
21:59 13 Aug 21
Priscilla is an excellent professional !!! 🙂
isabela F.
isabela F.
21:49 12 Aug 21
Priscila was very professional and knowledgeable! She helped me choose the perfect insurance plan for my family!
Martha P.
Martha P.
19:11 12 Aug 21
I love everything about FHA. Excellent customer service and availability. Gio is very enthusiastic and energetic and most importantly, she takes interest in what is best for my family.
Érica Souza de O.
Érica Souza de O.
03:12 12 Aug 21
Encantada com o atendimento da Gio, uma pessoa extremamente disposta a ajudar, profissional, pró ativa e muito atenciosa. Ela está de parabéns 👏🏻
David P.
David P.
20:36 11 Aug 21
My agent Bill has been excellent. Always knowledgeable, responsive and really knows how to find the best plans for the situation and budget.
Cyd G.
Cyd G.
19:52 11 Aug 21
Excelente atendimento, fui atendido pela agente Priscilla, sempre solícita em esclarendo todas minhas dúvidas!
Haysa R.
Haysa R.
20:22 10 Aug 21
A Priscila é uma profissional muito séria, super competente e que nós atende com muita excelência.
×
js_loader
Share This