PRIVACY POLICY

I. Introduction:
As a current customer of Florida Health Agency, Inc., we would like to take this opportunity to both thank you for your business and to share with you the importance our agency places upon protecting the privacy of information we gather from you in accordance with applicable state and federal laws. If more that one customer name is shown on the policy, this notice has gone to the first Named Insured on the policy.

Florida Health Agency is a member of the financial services industry and, as such, our agency has been and continues to be subject to federal and state privacy laws regarding the collection and exchange of your information. The following is Florida Health Agency’s privacy policy regarding the customer information we collect. Contained in this privacy policy you will find (1) an explanation of the types of information Florida Health Agency collects from our clients and the means used to collect such information, (2) an explanation of how Florida Health Agency shares the information collected from our clients, and (3) an explanation of how Florida Health Agency protects client information.

II. Information we collect and the means used to collect:
Florida Health Agency collects information about our customers that is necessary to provide those services usual and customary to Independent Insurance Agents. Florida Health Agency collects this necessary information from the following sources:

  • Information we receive from you may include, but is not limited to, your name, address, date of birth, telephone number, driver’s license number, social security number, length of employment, gender, marital status, prior insurance information and residency/citizenship status of you and your family members.
  • Information about our clients’ transactions with us or the insurance carriers we represent which may include, but is not limited to, claims and payment history.

To collect customer information from the above-stated sources, Florida Health Agency may use the following means of communication to gather information: written, in-person, telephone, facsimile, electronically, and online.

III. How we share client information with non-affiliated third parties:

We don’t share information about our customers or former customers with non-affiliated third parties other than as permitted or required by law. For example, Florida Health Agency may share all of the information listed above with non-affiliated third parties for, including but not limited to, the following reasons:

  • Information that is necessary to service or process the insurance needs of our clients, in a manner that is consistent with the usual and customary services provided by Independent Insurance Agents. Such usual and customary services or processes provided by Florida Health Agency to its customers include but are not limited to underwriting, shopping the renewal, rating, placement, and providing quotes for insurance that is germane to the coverage the customer places with our agency.
  • Information that is necessary to protect the confidentiality or security of our client’s records.
  • Information that is necessary to resolve client disputes or inquiries.
  • Information that is required by individuals or entities who are assessing our legal compliance.
  • Information that is required for Florida Health Agency to comply with the law.
  • To an actuarial or research organization for the purpose of conducting actuarial or research studies.
  • Information that is necessary to protect against or prevent fraud, unauthorized transactions, claims, or other liability.

IV. How we share client information with affiliated parties:
We do not share client information with any affiliate.

V. Our practices regarding information confidentiality and security:
We maintain physical, electronic, and procedural safeguards to guard your information. These safeguards include but are not limited to the following;

  • We restrict access to nonpublic personal information about our clients and former clients to those employees who need to know that information in order to assist in providing services or products to the customer.
  • We will punish any employees who impermissibly share client information.
  • We use a secure Internet and e-mail provider to protect the confidentiality of electronic communications.

Florida Health Agency appreciates your business and in order to continue building upon that relationship, we believe it is necessary, not only from a legal standpoint but also as a sound business practice that our customers understand the care our agency uses in handling your information. Florida Health Agency will continue to monitor the effectiveness of this privacy policy.

For information on how to file a complaint go to floridahealthagency.com.

Our goal is to inform consumers of the options they have in purchasing insurance. We take precautions to protect personally identifiable information we gathered to provide these options. If you believe your personal information has been compromised through our efforts you can file complaints as follows:

Florida Health Agency, Inc
2211 E Sample Road
Suite 103
Lighthouse Point, FL 33064

OR email to: william.b.kohn@floridahealthagency.com

To file a complaint regarding Health Insurance Marketplace Medicare & Medicaid Services contact:

Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information & Insurance Oversight (CCIIO)
Attn: Office of the Director, Room 739H, 200 Independence Avenue, SW Washington, DC 20201

Get In Touch

866-713-3267
English: 954-332-9768
Portuguese: 954-859-2602
Fax: 954-301-2282

Come On In

2211 East Sample Road Suite 103
Lighthouse Point, FL  33064

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mckenna S.
mckenna S.
1707773757
Gio was absolutely amazing! She took the extra time to help me understand the different plans and make me feel comfortable. She gave me a few options and found what was right for me! You can tell she really cares about helping people feel understood and happy with their new health insurance plan. So happy I found her!
John H.
John H.
1706726903
Gio is a very personable and knowledgeable insurance agent. She listened to my needs and helped me to strategize the best insurance option for my needs. Due her dedication and diligence, I am have been able to access a more comprehensive level of health care at a much more affordable price point.John Hall, Ph.D.
Veronica O.
Veronica O.
1703882825
Had a fantastic experience with William Kohn (Bill) from a Florida health agency. He showed resourcefulness, patience, and guidance through every step were invaluable. A big thank you to him🙏🏻
Rufino
Rufino
1703021395
Gio took the time to explain the details of the health insurance plans. and guided me to obtain the one that fit my requirements. Thank you very much for your help
Victoria Pierno R.
Victoria Pierno R.
1702588482
Gio is amazing..She is extremely knowledgeable & truly listens to your needs to find the best fit for your family!
Luma A.
Luma A.
1698329192
Excellent! Gil is an excellent professional and very sure of the information, which gives us confidence!
Jon C.
Jon C.
1697049336
Gio is great! Excellent service and she's super helpful
Liana T.
Liana T.
1693514046
Gio is a wonderful person!Very pacient, proficient, and helpful. She went above and beyond!I am very grateful for her professionalism and CARE !Thank you very much 😘
Brian H
Brian H
1692817463
Gio is incredible, the BEST. She takes the time to make sure I understand everything and lets me decide what is best but with her guidance. Without any doubt, she is the BEST insurance agent I have ever worked with.
Miria C.
Miria C.
1691502712
I loved the professionalism of Gil.Knowledge in what he does, affection with customers, punctuality and commitment. Great options Gil offers in its products and with flexibility. I felt quite safe and confident in what she offered us. Gratitude coming from me and my husband. Miria Carvalho and Walter Renesto
souade S.
souade S.
1690555658
Gio é muito atenciosa e explica muito bem sobre seguro de saúde! indico com segurança!
Adriana M.
Adriana M.
1688075934
Excelente atendimento
Patricia L.
Patricia L.
1687826629
Pensa em uma pessoa que explica tudo!!! Fantástica a Gio!
Robin V.
Robin V.
1686247694
The most conscientious professionals, with customer service the priority. A pleasure to do business with.
Pablo Goldberg M.
Pablo Goldberg M.
1684792922
I wish I can leave 1 Billion Stars! Bill Kohn, a true professional, extremely knowledgeable, caring, knows the customer very very well and understands without any judgement if one was let go recently from a job. We needed marketplace ACA insurance and quite confusing for a consumer. In fact Bill drills down simplistically, he goes the extra mile and then some. I myself a former health/life insurance agent and I must say Bill and his team truly angels, “miracle workers”, and top notch. Highly recommend Florida Health Agency! Heartfelt Thank You to Bill and his Team and the Florida Health Agency! Phenomenal experience.
jacquelinne M.
jacquelinne M.
1681772950
Fiz o seguro da minha família junto com a Gio Sartor e ela foi muito prestativa! Tirou todas as dúvidas que eu tinha e sempre me deixou confortável durante todo o processo e ainda tirou tempo fora do horário comercial pra esclarecer minhas dúvida, recomendo!
adriane M.
adriane M.
1680720997
Atenção e cuidado e profissionalismo. Foi o que recebi! Muito obrigada!❤️
Fast C.
Fast C.
1680720749
Atendimento Maravilhoso.. Indico hoje e sempre❤️Adriane Melo
Ev
Ev
1680135296
Christina is wonderful at her job! She exceeded my expectations from beginning to end. Very grateful she was the one who helped close on my new insurance policy. Thank you Christina!
Ira B.
Ira B.
1674921114
my agent, William Kohn, was fantastic! he made the entire process super easy!
Ed G.
Ed G.
1673123981
If you are looking for an intelligent and knowledgeable insurance agent who will answer every question, and provide AMAZING service, look no further. Gio is by far the best agent we have ever found. Interview Gio before working with anyone else. She goes above and beyond, and truly cares. We would rate her a 10, not 5!!! Adrienne and Ed Greenfield, Naples, Fl
Stephanie R.
Stephanie R.
1670414396
Gio is the best!
emily K.
emily K.
1669917870
Bill was thorough, patient and knowledgeable. Highly recommend.
George M.
George M.
1669311388
To whom it may concern -Bill Kohn is the upmost professional and has been instrumental in landing the perfect health insurance for my well being. He’s been methodical and articulate in explaining all options leaving no stone unturned. It’s been such a great pleasure to work with Bill and his team and knowing I can always count on him to navigate any questions I may have with current and future plan coverage. Bill is truly the best in the health insurance business!! Sincerely George Malave
valmir N.
valmir N.
1669135117
Como sempre maravilhoso. Priscila ela e 1000.
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